Help with prayer gates, Shortcuts, purchases, and offline app behavior.
Email: support@blockonrails.com
Typical response time: within 24-48 hours on business days (UTC+7).
Yes. Core prayer prompts, Shortcut-based flows, preferences, and local app content are designed to work on your device. Some purchase verification or subscription restore actions may require an internet connection because they are handled by Apple and RevenueCat.
AmenCue can work with iOS Shortcuts and personal automations that you configure on your device. Follow the in-app guide and make sure the Shortcut and automation are enabled in the Apple Shortcuts app. The exact behavior may depend on your iOS version and device settings.
In the app, use Restore purchases where available and confirm you are signed in with the same Apple ID used to subscribe or purchase. If it still fails, email us with a short description and we will help troubleshoot.
Purchases are processed by Apple. AmenCue uses RevenueCat to verify purchase or subscription status. Manage, cancel, or request refunds according to Apple's policies from your Apple ID subscription settings.
Prayer prompts, preferences, progress, and related content are stored on your device. Back up your device if you want to preserve that data. We do not host copies on our servers.
Check that the related personal automation is enabled in the Apple Shortcuts app and that it is configured to run when your chosen distracting app opens. If the issue continues, restart the device and recreate the automation from the in-app guide.
AmenCue is offline-first and does not collect your prayer content on our servers. Purchase-related information is handled through RevenueCat and Apple as described in our Privacy Policy.